Patient Satisfaction Survey

In order to ensure your satisfaction with the quality of the services provided, we kindly ask you to fill out this survey. Participation in the survey is voluntary and anonymous.

Thank you for your time,

NU-MED Team

Which services did you use at NU-MED?

Diagnostic Laboratory PET-CT
Hospital stay, radiotherapy department only (including brachytherapy)
One-day radiotherapy (radiological treatment, brachytherapy without hospitalization)
Specialist clinic (radiotherapy)

Z jakich usług korzystałeś w NU-MED?

Płeć

Kobieta

Mężczyzna

Wiek:

18 - 30 lat

31 - 45 lat

46 - 60 lat

61 lat i więcej

Miejscowość (kod pocztowy)

Skąd usłyszał/a Pan / Pani po raz pierwszy o naszych Pracowniach?

od lekarza
od rodziny / znajomych
z internetu / Facebooka
z ulotki
Inne Jakie?

Co było powodem, że wybrał/a Pan / Pani właśnie nasze Poradnie?

Dogodna lokalizacja
Szybki termin badania
Zostałem/łam skierowany/a przez lekarza
Polecenie przez rodzinę / znajomych
Nowoczesna diagnostyka / sprzęt medyczny
Wysoko wykwalifikowana kadra
Inne Jakie?

W jaki sposób Pan / Pani umówił/a wizytę?

telefon
osobiście
zostałem/łam skierowany/a przez lekarza

Czy umówienie się na wizytę było proste?

Tak

Nie

Czy można swobodnie dodzwonić się do rejestracji?

Tak

Nie

Czy przed badaniem otrzymał/a Pan / Pani szczegółowe informacje?

Tak

Nie

Nie jestem pewien/pewna

Czy czuł/a się Pan / Pani w naszej Pracowni komfortowo?

Tak

Nie

Nie jestem pewien/pewna

Czy podczas badania czuł/a się Pan / Pani bezpiecznie?

Tak

Nie

Nie jestem pewien/pewna

Czy w Pana / Pani odczuciu pracownicy Pracowni poświęcili Panu / Pani odpowiednią ilość czasu?

Tak

Nie

Nie jestem pewien/pewna

Personel

Osoby z rejestracji

Wysoka kultura osobista:

Fachowość obsługi:

Zapewnienie dyskrecji i intymności w trakcie obsługi:

Udzielenie wszystkich niezbędnych informacji:

Przekazanie informacji w sposób zrozumiały:

Osoba wykonująca badanie (technik elektroradiologii)

Wysoka kultura osobista:

Fachowość obsługi:

Zapewnienie dyskrecji i intymności w trakcie obsługi:

Udzielenie wszystkich niezbędnych informacji:

Przekazanie informacji w sposób zrozumiały:

Pielęgniarka

Wysoka kultura osobista:

Fachowość obsługi:

Zapewnienie dyskrecji i intymności w trakcie obsługi:

Udzielenie wszystkich niezbędnych informacji:

Przekazanie informacji w sposób zrozumiały:

Czystość i wyposażenie

Zachowanie czystości i porządku:

Orientacja / oznaczenia na terenie Pracowni:

Komfort i bezpieczeństwo:

Co wg Pana/Pani zasługuje w naszej Poradni na pochwałę?

Co według Pana/Pani moglibyśmy zmienić lub udoskonalić w naszej Poradni aby podnieść jakość świadczonych usług?

Czy w Pana/Pani odczuciu ktoś z personelu wyróżnił się spośród pozostałych?

Tak Nie
Dlaczego? Prosimy podać stanowisko / imię i nazwisko:

Date

Gender

Female

Male

Age:

18 - 30 years

31 - 45 years

46 - 60 years

61 years and older

City (Postal Code)

Where did you first hear about our Laboratories?

from a doctor
from family / friends
from the internet / Facebook
from a flyer
Other

What was the reason you chose our Laboratories?

Convenient location
Quick appointment availability
I was referred by a doctor
Recommendation by family/friends
Modern diagnostics/medical equipment
Highly qualified staff
Other

Were you informed about your rights and obligations, i.e., were the information about them clear and readily available in the medical facility?

Yes

I don't know

Were you provided with understandable information about your health condition?

Yes

I don't know

Were you informed about the potential benefits and risks associated with proposed medical procedures? In other words, did you participate in the process of choosing a medical procedure?

Yes

I don't know

Did you receive information about the planned medical procedure with sufficient advance notice to have time to review it?

Yes

I don't know

Were the conditions of examinations and procedures during your stay in the hospital respectful of your privacy (e.g., screens, curtains, separate wards, separate examination rooms)?

Yes

I don't know

Did you feel that the medical staff respected your privacy during your stay in the facility?

Yes

I don't know

Were your relatives able to participate in your care?

Yes

I don't know

Were you provided with the opportunity to contact your relatives using a telephone belonging to the hospital?

Yes

I don't know

Were you informed about the possibility of filing complaints, remarks, proposals, written, oral, or anonymous?

Yes

I don't know

Have you filed a complaint, proposal, or remark?

Yes

Was your complaint, proposal, or remark considered?

Yes

Were you provided with the opportunity for visits by close relatives?

Yes

I don't know

Was the price list for commercial services provided by the Hospital easily accessible?

Yes

I don't know

Were you informed about alternative treatment options (different types of procedures, pharmacotherapy, etc.) and the associated risks?

Yes

I don't know

Before being admitted to the medical facility, were you provided with information about the type of planned treatment and how to prepare for it, as well as given enough time to familiarize yourself with the medical consent form?

Yes

I don't know

Did you undergo any imaging examination, e.g., tomography or ultrasound?

Yes

Did you have the opportunity to familiarize yourself with information regarding the imaging examination (how to prepare for the examination) (Note for interviewer: patients receive written information on how to prepare for the procedure)?

Yes

I don't know

Did you feel adequately protected against radiation in places where radiological examinations were performed?

Yes

Nie wiem

Were you under the care of a single doctor of a specific specialization throughout your stay in the medical facility? [Note for interviewer: A patient may have two leading doctors of different specializations (internist + radiotherapist; internist + clinical oncologist; radiotherapist + clinical oncologist - depending on the type of treatment). In such cases, the standard is also met.]

Yes

I don't know

Among the on-call doctors working in the department where you stayed, was your leading doctor present?

Yes

I don't know

Were any pain issues identified during your stay in the facility?

Yes

Was appropriate treatment applied to alleviate the pain you experienced?

Yes

Were you recommended to continue pain treatment after leaving the hospital?

Yes

In your opinion, does the hospital medical staff possess appropriate skills in dealing with patients and their relatives in difficult situations (e.g., lack of expected treatment outcomes, unfavorable prognosis, complications)?

Yes

I don't know

Did you use the facility's website?

Yes

Did you find basic information on the hospital's website about:

types of services provided

Yes

I didn't look for this information

the experience the facility has

Yes

I didn't look for this information

benefits and risks of specific procedures/surgeries

Yes

I didn't look for this information

individuals performing specific services

Yes

I didn't look for this information

conditions for receiving services

Yes

I didn't look for this information

criteria for determining the urgency of a particular service (procedure/surgery)

Yes

I didn't look for this information

waiting times for specific procedures/surgeries, depending on the urgency criteria

Yes

I didn't look for this information

Would you describe the hospital's website as simple and understandable?

Yes

Did you register by phone with the medical facility?

Yes

Is the telephone registration system for the medical facility efficient and fast?

Yes

I don't know

Is the organization of visits and admissions in the facility efficient and ensures that patients are served without long waits?

Yes

I don't know

Is there an opportunity to park your car in a parking lot as close to the facility as possible?

Yes

I don't know

Are there visible signs upon entering the facility that facilitate finding specific departments or specialists (information boards for orientation)?

Yes

I don't know

In your opinion, were your personal belongings well secured during your stay in the facility?

Yes

I don't know

Were the rooms in the facility clean?

Yes

I don't know

What was the capacity of the patient room you stayed in?

Single

Double

Triple

Quadruple

Quintuple

Were the hospital rooms during your stay equipped with:

Sanitary node (sink, shower, toilet):

Yes

Additional sleeping space for family:

Were you informed about your rights and obligations, i.e., were the information about them clear and easily accessible in the medical facility?

Yes

I don't know

Were you provided with understandable information about your health condition?

Yes

I don't know

Were you informed about the potential benefits and risks associated with proposed medical procedures? In other words, did you participate in the process of choosing a medical procedure?

Yes

I don't know

Did you receive information about the planned medical procedure with sufficient advance notice to have time to review it?

Yes

I don't know

Can you describe the conditions for examinations and procedures performed during your stay at the hospital as non-restrictive (e.g. screens, curtains, separate patient rooms, separate examination rooms)?

Yes

I don't know

During your stay in the facility, did you feel that the medical staff respected your privacy?

Yes

I don't know

Were your family members able to participate in your care?

Yes

I don't know

Were you informed about the possibility of submitting complaints, comments, or suggestions in writing, orally, or anonymously?

Yes

I don't know

Have you submitted a complaint, request, or comment?

Yes

Was your complaint, request, or comment considered?

Yes

Was the price list for commercial services provided by the Hospital easily accessible?

Yes

I don't know

10. Were you informed about alternative treatment methods (other types of treatment, pharmacotherapy, etc.) and the associated risks?

Yes

I don't know

Were you provided with information about the type of planned treatment and how to prepare for it before admission to the medical facility, and were you given enough time to review the consent form for medical services?

Yes

I don't know

In your opinion, does the hospital medical staff have the appropriate skills to deal with patients and their families in difficult situations (e.g., unexpected treatment outcomes, unfavorable prognosis, complications)?

Yes

I don't know

Did you use the facility's website?

Yes

Did you find basic information on the hospital's website about:

types of services provided

Yes

I didn't look for this information

the experience the facility has

Yes

I didn't look for this information

benefits and risks of specific procedures/surgeries

Yes

I didn't look for this information

individuals performing specific services

Yes

I didn't look for this information

conditions for receiving services

Yes

I didn't look for this information

criteria for determining the urgency of a particular service (procedure/surgery)

Yes

I didn't look for this information

waiting times for specific procedures/surgeries, depending on the urgency criteria

Yes

I didn't look for this information

Would you describe the hospital's website as simple and understandable?

Yes

Did you register by phone with the medical facility?

Yes

Is the telephone registration system for the medical facility efficient and fast?

Yes

I don't know

Is the organization of visits and admissions in the facility efficient and ensures that patients are served without long waits?

Yes

I don't know

Is there an opportunity to park your car in a parking lot as close to the facility as possible?

Yes

I don't know

Are there visible signs upon entering the facility that facilitate finding specific departments or specialists (information boards for orientation)?

Yes

I don't know

In your opinion, were your personal belongings well secured during your stay in the facility?

Yes

I don't know

Were the rooms in the facility clean?

Yes

I don't know

Were the hospital rooms properly ventilated and at the right temperature?

Yes

I don't know

Did you use hostel services during your oncological treatment?

Yes
the name of the hostel:

I don't know

Were the sheets, mattress, and bed that you used in the hostel in good condition, i.e., clean and undamaged?

Yes

I don't know

Were the toilets in the hostel easily accessible?

Yes

I don't know

Were the meals served in the hostel tasty, fresh, and served in accordance with all hygiene standards?

Yes

I don't know

During your stay in the hostel, did you have to follow a specific diet?

Yes

Did the hostel provide you with meals that were suitable for your dietary recommendations?

Yes

Did you use transportation services during your oncological treatment?

Yes

Was the transportation service provided on time?

Yes

Was the staff providing transportation service polite, empathetic, and helpful?

Yes

I don't know

Gender

Female

Male

City (Postal Code)

Rodzaj badania:

Rezonans magnetyczny

Tomograf komputerowy

How did you first hear about our Clinics?

from a doctor
From family/friends
From TV/newspapers
From the internet/Facebook
At a picnic/festival
From a preventive action
From a leaflet
Other

What was the reason you chose our Clinics? (You can provide more than one reason)

Convenient location
Quick appointment availability
I was referred by a doctor
Recommendation by family/friends
Modern diagnostics/medical equipment
Highly qualified staff
Fast diagnostics
Other

How did you schedule your appointment?

By phone
In person
I was referred by a doctor

Was scheduling an appointment easy?

Yes

Can you easily reach the registration department by phone?

Yes

Did you receive detailed information before the examination?

Yes

I'm not sure

Did you feel comfortable in our Clinic?

Yes

I'm not sure

Did you feel safe during your visit?

Yes

I'm not sure

In your opinion, did the Clinic staff allocate an appropriate amount of time to you?

Yes

I'm not sure

Please rate the following statements on a scale from 1 to 5 (1 - lowest rating; 5 - highest rating) for the STAFF:

Registration Staff:

High personal culture:

Professionalism:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Medical Staff:

High personal culture:

Professionalism:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Nursing Staff:

High personal culture:

Professionalism:

Ensuring discretion and privacy during service:

Providing all necessary information:

Communicating information in an understandable way:

Cleanliness and equipment:

Maintaining cleanliness and order:

Orientation/markings in the facility:

Comfort and safety:

What do you think deserves praise in our Clinic?

What do you think we could change or improve in our Clinic to enhance the quality of services provided?

Did any staff member stand out from the rest?

Yes No
Why?:

About us

NU-MED GROUP S.A.
ul. Królewiecka 146, 82-300 Elbląg
NIP 7411906987
REGON 519455718

The company is entered in the 8th Division of the National Court Register under number KRS 0000402136 held by the District Court in Olsztyn.

Share capital PLN 1,016,007.50 entirely paid in.

Contact:

Radiotherapy and Enhancement Centre - Elbląg
NU-MED Oncology Diagnostics and Therapy Centre – Katowice
Specialised Oncology Hospital – Tomaszów Mazowiecki
NU-MED Diagnostics and Oncological Therapy Centre – Zamość

Additional information

Cookie policy
Privacy policy
Accessibility Declaration

Our social media

Facebook
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Select a Centre:

Elbląg

Katowice

Tomaszów

Zamość

Centrum Radioterapii i Onkologii - Elbląg (Center for Radiotherapy and Oncology - Elbląg)

Centrum Diagnostyki i Terapii Onkologicznej - Katowice (Center for Oncological Diagnosis and Therapy - Katowice)

Specjalistyczny Szpital Onkologiczny - Tomaszów Mazowiecki (Specialised Oncology Hospital - Tomaszów Mazowiecki)

Centrum Diagnostyki i Terapii Onkologicznej - Zamość (Center for Oncological Diagnosis and Therapy - Zamość)

Personel

Osoby z rejestracji

Osoba wykonująca badanie (technik elektroradiologii)

Pielęgniarka

Czystość i wyposażenie

Please rate the following statements on a scale from 1 to 5 (1 - lowest rating; 5 - highest rating) for the STAFF:

Registration Staff:

Medical Staff:

Nursing Staff:

Cleanliness and equipment: